Policy and Procedure Implementation

 If someone needed to run your business tomorrow, would they know what to do?

How does your business invoice? What’s the social media policy? How does it handle complaints? What about occupational health and safety issues?

Developing a guide to running your business – a policy – is the first step to operating a streamlined business. It’s a set of principles that steer decisions to lead to prescribed outcome. A separate document – a  procedure – provides the details about how to achieve the policy.

The who, what, where, when, why and how. It outlines responsibilities and establishes accountability. These documents work together to ensure an efficient workplace, regardless of the business structure.

I have written policy and procedure documents for clients right across the country. Some of the benefits have included: business consistency, improved staff training, brand reinforcement and business agility.